Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To qualify for a return, your item must meet the following criteria:

  1. The item is defective or not as described at the time of purchase.
  2. It is in its original condition - unworn, unused, with tags attached, and in the original packaging.
  3. Proof of purchase (e.g., receipt) is provided.


To start a return, you can contact us at reyer@titandigitalmedia.com. Please note that returns will need to be sent to the following address: 61 Taiseng Ave #02-13 s(534167)

There are 2 methods of return:

  1. Self-Return:
    Drop off your item at our location:
    61 Taiseng Ave #02-13, Singapore 534167

  2. Mail-in Return:
    Send your item to the same address:
    61 Taiseng Ave #02-13, Singapore 534167
    Note: Return shipping costs will be borne by you.


You can always contact us for any return question at reyer@titandigitalmedia.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges

All exchanges must be completed within 7 days from the date of the initial transaction, and are subject to product availability.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded via store credits within 5 business days.